BE SUPPORTED. BE DEVELOPED. BE REWARDED.
Main responsibilities:
- Answer telephone calls and emails from Customers, Service Managers and Technicians, assisting with identification of all parts supplied by Powerscreen Texas
- Liaising with suppliers and manufacturers to determine item specifics and availability
- Utilise various manufacturers help desk information platforms
- Assist in applying Parts and materials to Service Quotations
- Assign parts to live Service work orders applying customer discounts where required
- Liaising with the Warehouse Department to ensure that all goods are requested for dispatch via packing slips
- Liaising with the Warehouse Department to assist in the organisation of all returned Parts
- Assess completed jobs to ensure that all required materials are issued
- Assess completed jobs to ensure that all unused parts are correctly returned to the Warehouse Department
- Raising Purchase Orders accurately and efficiently
- Provide regular updates and Parts lead times
- Utilise all Molson Group warehouses to organise stock to arrive at required destinations
- Tracking orders through pallet and courier networks
- Assisting the Workshop in the supply of parts when required
- Liaise with department personnel to assist and action any administration queries
- Must ensure that any Health and Safety concerns are immediately escalated to Line Manager
- Must ensure that company supplied uniform, and PPE is always worn according to company policy
- To carry out any other duties required by Line Mangers
Minimum Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.
Work experience requirements:
- Service and Parts background desired, Powerscreen product training will be provided
Education requirements:
- Good general level of Education including English, Maths and IT
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