BE SUPPORTED. BE DEVELOPED. BE REWARDED.
Main Responsibilities:
- Proactively support Sales Managers to meet customer’s needs, from start of the customer journey through to completion.
- High levels of diligence, accuracy and pace need to operate within set business processes and procedures whilst maximising customer satisfaction.
- – Oversee and support with sales pipeline
- – Conduct weekly overview of customer portfolio with key stakeholders across the business
- – Identify potential risks or opportunities and inform Sales Managers to follow up
- Assist customers and Sales Managers with all account related questions. Provide accurate timely information regarding enquiries.
- Be the link between departments across the business to ensure customer expectations are met.
- Accurately updating our in-house ERP system in a timely manner.
- – Using data to look for trends and problems, take a proactive approach to managing your own data
- Generating Equipment Sales agreements for new customer orders.
- – Working with Commercial to allocate appropriate equipment and budget costs.
- – Raising workshop prep job sheets and liaising with production.
- – Working with in house and out of house finance companies to produce proformas and invoices.
- Ordering new and used Plant & Equipment from OEMs and maintaining accurate equipment records. Including but limited to raising Equipment Purchase Orders, processing goods receiving and co-ordinating prompt payments to suppliers.
- – Checking and validating order confirmation and invoices – updating our ERP system to accurately reflect and flagging any changes to the Commercial team.
- Liaising with multiple departments to ensure specifications are correct and machines will be ready for dispatch in line with customer expectations.
- Answering incoming telephone calls, being the first point of contact for existing and prospective customers.
- Any other tasks required by the business, within capabilities.
Essential:
- Able to thrive and succeed in a busy, ever-changing environment
- Excellent problem-solving skills with accuracy and attention to detail
- Ability to multi-task and prioritise own tasks as required
- Proficient in the use of Microsoft Office Suite, including Excel and Outlook
- Strong communication skills and able to build relationships with key stakeholders
Desirable:
- Experience from a Plant, Truck, or Agricultural sales administration background advantageous but not essential
- Familiarity with dealer management systems
Personal Qualities:
- Shows dedication and accountability
- Team player – support the wider team
- Clear and confident telephone manner
- Can set and meet deadlines while maintaining strong attention to detail
- Understanding the importance of accurate reporting
- Be open to new ideas and solution orientated, if you identify a problem – ability to take ownership and evaluate different solutions through to completion
Education Requirements:
- Good general level of Education including English, Maths and IT