BE SUPPORTED. BE DEVELOPED. BE REWARDED.
Essential Job Duties:
- Manage email enquiries and general system support tickets raised in a timely and efficient manner, forwarding and following up as required
- Assist with testing and implementing system solutions and providing training when required to internal departments
- Documenting all system changes for the system provider.
- Working as an assistant during system changes, implementing new processes, products or features
- Maintain the employee record file to capture all new users, leavers and authorisation limits within the system, always adhering to company processes
- Collaborate with other internal departments to ensure all data is always up to date and all changes are notified
- Build and maintain relationships between the Operations Transformation Department and other internal departments and stakeholders and develop the roadmap
- Manage relationships with external system suppliers to include updates and training
- Working towards assisting with staff inductions on the internal system and conducting engineer training
- Maintain and develop Powerscreen specific user guides for the system to include key users for all developments and processes
- All admin surrounding projects
- Support to line management as and when required
Addidtional Responsibilites:
- Any other administrative tasks within capabilities
- Answering incoming telephone calls and forwarding appropriately
- Traveling across depots when projects are active in US
Minimum Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.
Work Experience Requirements:
- Experience of use of ERP systems (preferred)
- Industry knowledge (preferred)
- Strong IT skills and excellent communication skills across all levels of business
- Ability to thrive and succeed in a busy, ever-changing environment
- Excellent level of attention to detail and conscientiousness
- Ability to multitask and prioritize own tasks as required
- Proficient in the use of Microsoft Office Suite and video conferencing tools
- Confident and clear telephone manner
Education Requirements:
- Good general level of education including English and Math
- High School Diploma or equivalent
Otehr Details:
- The successful candidate will be required to travel (flying and driving) requiring overnight stays for up to a month at a time.
- Current driving license required / real ID