BE SUPPORTED. BE DEVELOPED. BE REWARDED.
Main Responsibilities:
- Raising jobs on the system and booking them to engineers
- Organising and planning engineer’s schedules across various depots for routine maintenance and breakdowns on machinery
- Day to day management and first point of escalation for engineering staff
- Working with the parts team to ensure parts are available for engineers to attend site
- Answering and resolving customer calls and queries and escalating if necessary
- Raising quotations and sending them to customers
- Ensuring the administration teams submission of costs to customers is timely and accurate.
- Organising third party supplier and subcontractor callouts when required, including the raising of POs and handling the costs associated
- Manage an ongoing customer service job list and be able to identify and prioritise most important jobs.
- Autonomy to make costing and commercial decisions
Addidtional Responsibilites:
- Attending regular meetings and deputizing in absence of Field Service Manager
- Liaising with other departments, to ensure that items required for repair and maintenance are accurate and available
Work experience requirements:
- Minimum of 5 years’ experience working in a specialized engineering/technical management role.
- Minimum of 5 years ‘on-the-tools’ experience, working with heavy plant machinery, specifically movers and excavators.
- Demonstrable technical/mechanical customer service experience. In a similar role or similar industry.
- Ability to diagnose and categorise technical issues over the phone.
- Excellent organisational skills.
- Excellent communication skills.
- Excellent attention to detail.
- Mathematically competent with good IT skills.
- Ability to thrive in abusy, ever-changing environment.
- Ability to multi-task.
Work Experience Requirements:
- Demonstrable technical/mechanical customer service experience. In a similar role or similar industry
- Ability to diagnose and categorise technical issues over the phone
- Excellent organisational skills
- Excellent communication skills
- Excellent attention to detail.
- Mathematically competent with good IT skills
- Ability to thrive in a busy, ever-changing environment.
- Ability to multi-task.
Education Requirements:
- Good general level of Education including English and Maths and IT.