BE SUPPORTED. BE DEVELOPED. BE REWARDED.
Join a dynamic IT team that are working towards facilitating the rapid company growth.
As a Desktop Support Engineer, you will provide the first line of IT support to all company employees, both on-site and remote workers. The primary goal is to support end users with all IT support queries. Working as part of a small team you will be involved in a range of technologies as you progress and gain more experience within the role.
Main Responsibilities:
- 1st line triage and resolution of user reported issues
- Troubleshooting Windows operating system, and application issues
- Configure and deploy laptop and Apple Mobile devices
- Basic MDM administration of Apple Devices
- Supporting deployment and update of software
- Troubleshoot hardware and software faults
- Install and configure new end user devices to company standards
- Good customer facing skills and ability to prioritise your workload are also key aspects of the role.
Work Experience Requirements:
- Experience and/or Qualifications in an IT support role
- Experience with Windows 10 and Apple iPhone iOS/iPadOS
- Experience with MS O365 Packages
- Experience with Active Directory and group policies
- Ability to maintain a high degree of customer service for all support queries
- Proactive approach, ability to prioritise and manage own workload
- Excellent oral and written communication skills
- Keen attention to detail
Any other details:
- Travel to our other Molson sites within the UK will be a requirement on occasions.