BE SUPPORTED. BE DEVELOPED. BE REWARDED.
Main Responsibilities:
- Managing our aftersales operations across the Scotland territory, including driving the development of aftersales business in the area, by liaising directly with customers.
- Be a point of escalation for customer queries and concerns.
- Foster cross-functional collaboration to optimise service support for sales initiatives
- Overseeing the service managers and teams across the Molson Scotland Division. Motivating and developing the teams to reach their goals and objectives.
- Work alongside our Group Service Operations Manager to support a comprehensive aftersales offering to our customers and assist the combined service departments
- Day-to-day site management of our Bothwell and Inverness depots.
- Facilities management of buildings booking repairs and scoping jobs for the contractors , electrical, building, plumbing works etc.
- Manage production and repairs of machinery at our Bothwell site.
- Management and escalation of staffing issues, managing staffing, recruitment, and onboarding of on-site staff.
- Support the workshop & depot employees’ training and development.
- Be accountable and oversee the H&S of our Scotland sites with support from our H&S department.
- Evolve and develop processes and procedures within the workshop and depot as required.
- Work closely with subcontractors and suppliers.
- Drive down and manage cost of the Scotland aftersales operation.
- Be a point of escalation for managing customer issues and complaints.
- Managing the daily Work in Progress ‘WIP’.
- Be the point of contact for local authorities (Fire, police, environmental health, local council).
- Full oversight and accountability of the Bothwell depot.
Additional Responsibilities:
- Attend industry shows and events as a Molson representative.
- Ad-hoc project management.
- Regular travel to customers as and when needed.
- Regular travel across the UK.
- Create and manage relationships with key local suppliers and other stakeholders
- Additional hours or out-of-hours support may be required as necessary to fulfil the needs of the depot
- Any other tasks required by the business.
Work Experience requirements:
- A strong technical background in the Plant industry is essential.
- NVQ level 3 Plant Maintenance or equivalent preferred.
- Self-motivated and with a proactive approach.
- Previous management experience is highly advantageous.
- Ability to thrive and succeed in a busy, ever-changing environment.
- Excellent level of attention to detail and conscientiousness.
Any other details:
A strong background in site, commercial, operations or people management will be an advantage in being successful in this role.
No Support from Recruitment Agencies